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£55 per learner
Listening to People: Managing Concerns in Welsh Primary Care
Scenario-led training for confident, compassionate handling of concerns in Welsh primary care
Six focused modules, practical tools and a MEDRUS Cymru certificate
Made in Wales, for Wales | Wedi’i greu yng Nghymru, ar gyfer Cymru
Designed for Welsh primary care, with bilingual access and Welsh-language needs built into the learning.
What you’ll be able to do
Understand Listening to People and the two clocks
Hold effective listening discussions
Include patients, families and advocates
Resolve concerns early
Manage formal investigation and escalation
Turn concerns into organisational learning
Choose your course | Dewiswch eich cwrs
You will return to the same fictional practice throughout the course, but the cases are separate. Siân Davies, Mrs Jones and David Hughes help show how the guidance works in real situations.
Familiar people. Separate concerns. Six practical modules.
01
What changed: Listening to People and the two clocks
02
The listening discussion
03
Listening to everyone: patients, families and advocates
04
Early resolution
05
Formal investigation and escalation
06
Learning from concerns
More training
Frontline training in English is available now.
Gwrando ar Bobl: Staff Rheng Flaen
£35 y dysgwr · Cymraeg — yn aros am adolygiad iaith.
Welsh course — awaiting language review.
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