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£35 per learner
Listening to People: Complaints Training for Welsh Primary Care
Scenario-led training for confident, compassionate complaints handling in Welsh primary care
Six focused modules, practical tools and a MEDRUS certificate
Made in Wales, for Wales | Wedi’i greu yng Nghymru, ar gyfer Cymru
Designed for Welsh primary care, with bilingual access and Welsh-language needs built into the learning.
What you’ll be able to do
Understand Listening to People and the two clocks
Hold effective listening discussions
Include patients, families and advocates
Resolve concerns early
Manage formal investigation and escalation
Turn concerns into organisational learning
One concern. Six practical modules.
Claire, the practice manager, works through Mrs Jones’s concern across the whole course to demonstrate real-world application.
01
What changed: Listening to People and the two clocks
02
The listening discussion
03
Listening to everyone: patients, families and advocates
04
Early resolution
05
Formal investigation and escalation
06
Learning from concerns
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